Make content about: Mary got her solar system working
Mary spent £13,500 on home solar, only to be ignored when it failed. Now her system finally works.
This story
Mary invested £13,500 in solar panels and a battery system that failed to store electricity, leaving her with unexpected bills and an unresponsive supplier. With help from an energy outreach worker, she took her case to the Energy Ombudsman. The supplier apologised, replaced the faulty equipment at no cost, and paid Mary over £430 in compensation.
Where you could take it
Visit Mary at home to see her working solar setup and hear what it took to challenge her energy supplier.
The charity
- Charity: Act On Energy
- Registration number: 1075679
- Based in: Warwickshire