Make content about: Jo faced a shock £3,000 energy bill
Jo faced an unexpected £3,000 energy bill while studying for her doctorate, before an adviser stepped in to clear her debt.
This story
Jo moved to Britain to complete her doctorate, living with her husband and young child. Her energy supplier underestimated her electricity usage for years before hitting her with an unexpected bill for almost £3,000, along with extra charges for an address she had left. An outreach worker challenged the charges under industry back-billing rules, prompting the supplier to cancel the entire debt and pay £500 in compensation.
Where you could take it
Visit Jo at home to talk through the relief of having the debt cancelled and see how her doctorate is progressing.
Where it happens
Britain
The charity
- Charity: Act On Energy
- Registration number: 1075679
- Based in: Warwickshire