Make content about: Jenny spoke up to her dentist
Jenny wanted to challenge her dentist, but limited written English held her back until an advocate helped her speak up.
This story
Jenny wanted to make a complaint about her dentist, but she had limited written English skills and no email or internet access. A support worker helped clarify her concerns and drafted a letter to the practice manager using Jenny's own words. After hearing back about the initial response, Jenny felt confident enough to speak to the manager directly, receiving an apology and reassurance that changes would be made.
Where you could take it
Sit down with Jenny to hear how she found the confidence to speak directly to the dental practice manager.
The charity
- Charity: N-Compass Towards A Brighter Future Limited
- Registration number: 1128809
- Based in: Preston, England